Privacy Policy

We use information for purposes connected with operating Diamond Aud Casino and providing a safer, more reliable service. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your player account.
• Processing account activity, including deposits, withdrawals and other transactions.
• Confirming identity and checking that account information is accurate where verification is required.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or prohibited activity.
• Providing customer support, responding to questions and resolving account or transaction issues.
• Keeping the website, systems and payment processes secure, stable and functional.
• Understanding how players use the website so that we can improve navigation, features and service performance.
• Sending service messages about your account, security, transactions, important changes or other necessary operational matters.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, accounting, tax, dispute-resolution and other applicable obligations.

We may combine information from your account, website activity, transactions and security checks where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable privacy requirements, or where you have otherwise agreed.

Sharing information

Information may be shared with service providers that help operate the website and its functions. These providers may support areas such as hosting, technology, identity verification, fraud prevention, payment processing, customer support, communications, security and analytics. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected misuse, to respond to a valid legal request, or to meet an applicable obligation. We do not describe every possible recipient here because the organisations involved may change as services and operational requirements change.

Security of information

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure account processes, monitoring and restricted handling of sensitive information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords or account access.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to explain how your information is handled and may request action in relation to your information.

• Access your personal information and receive an explanation of how it is being used.
• Correct information that is inaccurate, incomplete or out of date.
• Delete your data where there is no continuing legal, security, transaction or other valid reason to retain it.
• Withdraw consent to marketing communications at any time.
• Ask questions or raise a concern about the way your information is collected or used.

To exercise your data rights, contact support@diamondaudcasino-online.wtf. Please describe your request clearly and include enough information for us to understand what you are asking for. We may need to confirm your identity before providing information or making changes, particularly where the request concerns account access, verification documents or sensitive records. This helps protect your information from unauthorised requests.

If you withdraw consent to marketing, we will take reasonable steps to stop consent-based promotional messages. You may still receive essential service communications about your account, transactions, security, responsible use or important changes because these messages are not marketing. You can also follow an unsubscribe instruction in a promotional message where one is provided.

A request to delete information may be limited where we must retain records for a period required by law, to complete a transaction, investigate suspected misuse, resolve a dispute, protect security or meet another valid obligation. If complete deletion is not possible, we will seek to limit the use of the relevant information to the purpose for which it must be retained.

Changes to this policy

This Privacy Policy may be updated when our services, technology, information practices or applicable requirements change. The updated version will apply from the time it is made available on the website. We encourage players to review this page from time to time so they remain aware of how information may be handled. If you have a privacy question or data request, please use support@diamondaudcasino-online.wtf.