Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Diamond Aud Casino. Please read them carefully before creating an account, depositing funds or placing a wager. By using the website, you confirm that you understand and accept these terms, together with any rules shown for particular games, promotions or services.

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1. About these Terms

These Terms & Conditions form a legal agreement between you and Diamond Aud Casino in relation to your use of the website, account services, games, promotions and related features. They apply whenever you access the website, whether you use a computer, mobile phone, tablet or another supported device.

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You should read these terms before using any service. Additional rules may apply to individual games, payment methods, competitions, bonuses or promotional campaigns. Those rules will be displayed with the relevant service and form part of these Terms & Conditions. If there is any inconsistency, the specific rules for a service may apply to that service.

Diamond Aud Casino may update these terms from time to time to reflect changes to the website, applicable law, technology or business practices. The current version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you must stop using the relevant services and may close your account.

You must use the website only for lawful purposes.
You must provide accurate and complete information when requested.
You must comply with applicable Australian laws and any laws that apply to you personally.
You must not use the website if gambling is prohibited where you are located.
You are responsible for reading the rules and risks associated with each game before wagering.

2. Eligibility and your account

The services are intended for adults who are legally permitted to participate in online gambling. You must be at least 18 years old and must not be located in a jurisdiction where access to the services or the type of gambling offered is unlawful. We may restrict access by location, product or account type where required by law or our operational policies.

You may be required to create one account in your own name. An account must not be opened for another person, operated on behalf of another person, or shared with anyone else. You must keep your username, password and other security information confidential. Any activity carried out through your account may be treated as activity authorised by you unless you have promptly notified us of unauthorised access.

During registration or at any later stage, we may ask you to provide information or documents to confirm your identity, age, location, payment ownership or source of funds. Verification checks may be carried out before an account is activated, before certain transactions are processed, or when account activity requires review. You agree to provide information that is current, truthful and capable of being verified.

You must not create duplicate accounts, use false details, evade account restrictions or attempt to bypass responsible gambling controls. If we identify duplicate or improperly created accounts, we may suspend or close them and review related transactions in accordance with applicable law and these terms.

Tell us promptly if your personal details change.
Keep your account credentials secure and do not disclose them to another person.
Use only payment methods that belong to you or that you are authorised to use.
Co-operate with reasonable identity, age, fraud and compliance checks.
Do not allow a person who is underage or self-excluded to use your account.

3. Deposits, wagers and withdrawals

You may deposit funds only through payment methods made available on the website. Before using a payment method, you should check its conditions, processing requirements and any charges that may be applied by your bank, card issuer or payment provider. Diamond Aud Casino does not guarantee that every payment method will remain available at all times.

You confirm that deposited funds come from a lawful source and that you are authorised to use the selected payment method. We may delay, reject or review a transaction where information is incomplete, a payment is reversed, a security concern exists, or verification is required. We may also return funds to the original payment method where appropriate.

A wager is accepted only when it has been recorded by the website. You should check your account history and game records and contact us through the available support channel if you believe a transaction or wager has been recorded incorrectly. Technical failures, interrupted connections or display errors may affect an attempted transaction. The website records and system information may be used when investigating a dispute, subject to applicable law.

Games are based on chance or other permitted game mechanics, and outcomes cannot be guaranteed. You accept that losing a wager is a normal possibility of gambling. We do not promise that you will win, recover losses or receive a particular return. Any displayed balance, result or transaction may be reviewed where there is an apparent error, system fault, fraud or other event requiring correction.

Withdrawal requests may be subject to account verification, payment checks, fraud prevention procedures and any applicable rules for the relevant service. You remain responsible for checking that your account and payment details are correct before requesting a withdrawal. Processing times can depend on the payment provider, verification requirements and circumstances outside our control. Any applicable fees or limits will be shown where relevant rather than assumed from these general terms.

4. Promotions, bonuses and game rules

Promotions, bonuses and other offers are available only where expressly advertised and may be subject to separate terms. Those terms may include eligibility requirements, qualifying deposits, expiry dates, wagering conditions, game restrictions, maximum values, withdrawal conditions or limits on the number of times an offer may be used. You should read the specific offer terms before accepting or using a promotion.

Unless the relevant promotional terms state otherwise, a person may use an offer only once and may not claim an offer through multiple accounts, payment methods or devices. We may withdraw, amend or refuse a promotion where there is an error, suspected abuse, technical problem, unlawful conduct or a breach of the applicable offer terms.

Game instructions, paytables and event rules may differ between products. You are responsible for reviewing those details before placing a wager. Where a game includes a random outcome, the result generated by the relevant system will determine the outcome, subject to investigation of any confirmed technical error or other matter required by law.

Do not use a promotion for which you are not eligible.
Do not transfer, sell or exchange promotional benefits unless expressly permitted.
Do not exploit software errors, pricing errors, bonus loopholes or technical faults.
Tell us if you notice a significant error affecting a game, balance or promotion.
Any correction or cancellation will be handled fairly and in accordance with applicable law.

5. Responsible gambling, privacy and account closure

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only wager money you can afford to lose. Set personal limits for time and spending, take regular breaks, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

Tools and support options may be available to help you manage your play. These may include deposit limits, time limits, activity reminders, temporary breaks or self-exclusion. A self-exclusion request is an important protective measure and should be used if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing. We may ask for information needed to apply or administer a restriction.

If you are concerned about your gambling, seek independent help from a recognised Australian gambling support service or a qualified health professional. If you believe someone else may be using your account, stop using it and notify us through the support option provided on the website.

Privacy and communications

Personal information is collected and used to provide the services, manage your account, process transactions, verify your identity, prevent fraud, meet legal obligations and improve the website. Our Privacy Policy explains how information may be collected, stored, used and disclosed. By using the website, you acknowledge that these activities may be necessary to operate the services and comply with applicable requirements.

We may send service messages about your account, transactions, security or changes to the website. Marketing communications may be managed through the options provided with those communications, subject to applicable law. You should keep your contact and account information up to date so that important notices can reach you.

Suspension, closure and complaints

You may stop using the website or request account closure at any time. We may suspend, restrict or close an account where required for legal, regulatory, security, responsible gambling, fraud prevention or operational reasons, or where you breach these terms. We may also refuse access to a particular service without being required to provide every service to every user.

If your account is closed, outstanding transactions will be reviewed and any remaining balance will be handled in accordance with applicable law, verification requirements and these terms. We may retain information and records where necessary for legal, compliance, dispute resolution or responsible gambling purposes.

If you have a question or complaint, use the support method made available on the website and provide enough information for the matter to be reviewed. We may ask for account details, transaction information or supporting documents. Complaints will be considered fairly and may be escalated through any applicable internal review process.

To the extent permitted by law, Diamond Aud Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, interruptions outside our reasonable control, or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited in Australia.